Hi, I'm Andrew š
Iām a designer with a background in linguistics, interested in how language and conversational interfaces can drive outstanding user experience. Here's a selection of projects I'm proud (and allowed) to share.
Citizens Advice Scotland Voice Assistant
Designing and implementing a voice assistant for Scottish users to collect personal information and route them to different services
PolyAI
Accessibility in Voice Assistant Design
A project that explored how voice assistants could meet users' accessibility needs
PolyAI
Generating User Engagement in Voice Systems
An a/b test exploring the impact on user engagement of a telephony virtual assistant declaring it was not human at the start of the conversation
PolyAI