Hi, I'm Andrew š
Iām a designer with a background in linguistics, interested in how language and conversational interfaces can drive outstanding user experience. Here's a selection of projects I'm proud (and allowed) to share.
![](https://cdn.myportfolio.com/20a0c58e-9fd1-4a18-93bd-7b236391aff6/263c0f5f-6b25-4b0c-842e-9594c1bc7cd6_rwc_60x38x1672x942x1672.png?h=27ba65e3b493805167e2c33b17374c91)
Citizens Advice Scotland Voice Assistant
Designing and implementing a voice assistant for Scottish users to collect personal information and route them to different services
PolyAI
![](https://cdn.myportfolio.com/20a0c58e-9fd1-4a18-93bd-7b236391aff6/07ced41c-1949-4937-888c-b79536222fdf_rwc_196x120x1393x785x1393.png?h=216a5a33eb14698c9b18aa820adbcba8)
Accessibility in Voice Assistant Design
A project that explored how voice assistants could meet users' accessibility needs
PolyAI
![](https://cdn.myportfolio.com/20a0c58e-9fd1-4a18-93bd-7b236391aff6/6abbaf4e-f05c-4f74-b9bb-5cc71c4329c3_rwc_0x8x1792x1010x1792.png?h=0b2bc5fd7b8337b5b1c9c12c7892aaf8)
Generating User Engagement in Voice Systems
An a/b test exploring the impact on user engagement of a telephony virtual assistant declaring it was not human at the start of the conversation
PolyAI